Privacy Policy

How we collect, use, and protect your information to provide a safe, transparent and personalised service experience.

Last Updated: November 2025

Introduction

At FAM Pool & Spa Solutions, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you visit our website, request services, or contact us. We are committed to transparency and compliance with Australian privacy principles.


What We Collect

Personal Information:
We may collect details you voluntarily provide, including your name, phone number, email address, suburb, and service enquiries submitted via contact forms or quote requests.

Non-Personal Information:
We also collect anonymous technical data, such as your IP address, browser type, device information, and browsing behaviour, to help improve our website and service delivery.


How We Use Your Information

We use your information to:

  • Respond to enquiries and provide service quotes

  • Schedule and manage pool maintenance visits

  • Send follow-up messages or service reminders

  • Improve the quality and functionality of our website

  • Comply with legal and regulatory obligations

We do not use your data for unsolicited marketing, nor do we sell your information to third parties.


Sharing of Information

Your data is only shared when necessary to deliver our services or comply with the law. We may share limited personal information with:

  • Trusted service providers (e.g. booking systems, email platforms)

  • Authorities, if required by legal request or to protect safety and rights

All partners are required to handle your data in accordance with privacy laws.


Data Security

We use secure systems and best practices to protect your personal data from unauthorised access, loss or misuse. While no online system is completely immune, we take reasonable measures to safeguard your information.


Your Rights

At any time, you may:

  • Request access to the personal information we hold about you

  • Ask for corrections or updates to your details

  • Request deletion of your data (unless required for ongoing service or legal compliance)

  • Unsubscribe from communications via email

To make a request, please contact us using the details below.


Cookies & Tracking

Our website uses cookies to understand site usage and enhance your browsing experience. Cookies are small text files stored on your device. You can modify your browser settings to control or block cookies. Continued use of our website implies consent to our cookie usage.


Policy Changes

This policy may be updated from time to time to reflect changes in laws or business practices. The latest version will always be published on this page. By continuing to use our website, you agree to the terms of the updated policy.


Contact Us

For questions or requests related to your data or this privacy policy, please reach out:

FAM Pool & Spa Solutions
📞 Phone: 0431 521 424
📧 Email: office@fampoolsolutions.com.au